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      • Icon of Promising practice Promising practice
        • Icon of 2018 - Promising Practice - Full Report 2018 - Promising Practice - Full Report (809.4 KiB)
          In this report we review and summarise key findings and learning on selected approaches and interventions to support people with multiple needs from local evaluations undertaken by Fulfilling Lives partnerships. Each chapter provides a summary of the approach or intervention, evidence of impact, key learning and its contribution to systems change. You can download the full report, a short summary or separate chapters on each of the interventions or approaches.
        • Icon of 2018 - Promising Practice - Summary 2018 - Promising Practice - Summary (362.5 KiB)
          This is a summary of the key findings on selected approaches and interventions to support people with multiple needs based on local evaluations undertaken by Fulfilling Lives partnerships.
        • Icon of Promising Practice - Chapter 1 - Background And Introduction Promising Practice - Chapter 1 - Background And Introduction (552.5 KiB)
          This chapter introduces the Fulfilling Lives programme and outlines the purpose of the Local Evaluation Review.
        • Icon of Promising Practice - Chapter 2 - The Role Of The Keyworker Promising Practice - Chapter 2 - The Role Of The Keyworker (133.2 KiB)
          The keyworker role is at the heart of the support provided by Fulfilling Lives partnerships to people with multiple needs. Keyworkers, whose job titles can include support worker, link worker, personal development coordinator, service co-ordinator and navigator, are the main way in which beneficiaries get the support they need.
        • Icon of Promising Practice - Chapter 3 - Peer Mentors Promising Practice - Chapter 3 - Peer Mentors (123.5 KiB)
          Including people with lived experience of multiple needs in both the design and delivery of services is central to the Fulfilling Lives programme. Using peer mentors is just one way in which all 12 partnerships are involving people with lived experience.
        • Icon of Promising Practice - Chapter 4 - Personal Budgets Promising Practice - Chapter 4 - Personal Budgets (132.8 KiB)
          As part of a personalised approach, partnerships may provide beneficiaries with a personal budget to empower individuals to make positive spending choices to enhance their lives. The idea is that having control over personalised expenditure can help beneficiaries to engage, improve self-esteem and encourage them to access support and services that might not otherwise be available to them.
        • Icon of Promising Practice - Chapter 5 - Psychologically Informed Environments Promising Practice - Chapter 5 - Psychologically Informed Environments (348.7 KiB)
          Psychologically informed environments are services and support designed and delivered in a way that takes into account the emotional and psychological needs of the individuals using them. Fulfilling Lives local evaluations provide useful learning about implementing a PIE and evidence of impact on staff, particularly in terms of changes in their knowledge, skills, relationships, confidence and resilience.
        • Icon of Promising Practice - Chapter 6 - Housing First Promising Practice - Chapter 6 - Housing First (126.9 KiB)
          Housing First is arguably “the most significant innovation in service response to homelessness, among people with high and complex needs, that has occurred in the last three decades”. In contrast to treatment-led models most commonly used in England, Housing First is a client-centred model which aims to house individuals, in independent housing on long-term tenancies, and provide intensive support throughout. Crucially, access to housing is not conditional on changing behaviours.
        • Icon of Promising Practice - Chapter 7 - Access To Services Promising Practice - Chapter 7 - Access To Services (265.6 KiB)
          A key challenge for Fulfilling Lives is to address the lack of joined-up approaches and collaborative working across sectors. No Wrong Door (NWD) models aim to produce a more joined-up system of support for people with multiple needs – wherever a person presents they will be assisted to access appropriate services.
        • Icon of Promising Practice - Chapter 8 - The Economic Impact Of Fulfilling Lives Promising Practice - Chapter 8 - The Economic Impact Of Fulfilling Lives (113.4 KiB)
          Part of the motivation behind Big Lottery Fund’s investment in Fulfilling Lives is the significant social and economic costs associated with a failure to effectively support people with multiple needs. There is also a recognition that providing robust evidence of potential costs and savings is likely to be an important tool in effecting systems change to provide better support. This chapter looks at the ways in which Fulfilling Lives partnerships have assessed the economic impact of their work.
        • Icon of Promising Practice - Chapter 9 - Conclusions And Next Steps Promising Practice - Chapter 9 - Conclusions And Next Steps (236.3 KiB)
          This chapter draws conclusions based on the local evidence reviewed and makes recommendations for next steps.
      • Icon of Why we need to invest in multiple needs Why we need to invest in multiple needs
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      • Icon of 2015 Fulfilling Lives (mutliple needs) Evaluation Annual Report Year One 2015 Fulfilling Lives (mutliple needs) Evaluation Annual Report Year One (1.0 MiB)
        This report is prepared for the Big Lottery Fund by the national evaluation team and provides emerging findings and lessons learned from the first year of the national evaluation of the Fulfilling Lives: Supporting people with multiple needs initiative.
      • Icon of 2016 Fulfilling Lives (multiple Needs) Evaluation Annual Report 2016 Fulfilling Lives (multiple Needs) Evaluation Annual Report (1.2 MiB)
        CFE Research and the University of Sheffield have been commissioned by the Big Lottery Fund to carry out an evaluation of the Fulfilling Lives: Supporting people with multiple needs initiative. This is the second annual report from the evaluation.
      • Icon of 2016 Fulfilling Lives (multiple Needs) Evaluation Summary 2016 Fulfilling Lives (multiple Needs) Evaluation Summary (290.5 KiB)
      • Icon of 2017 Fulfilling Lives (Multiple Needs) Evaluation Report 2017 Fulfilling Lives (Multiple Needs) Evaluation Report (1.4 MiB)
        The 2017 Annual Report brings together the recent national evaluation work. It is split into three parts:
        - Beneficiary overview, which gives details of the beneficiaries engaged with the 12 projects
        - Frontline perspectives: managing caseload complexity, which discusses how project staff manage their caseloads of beneficiaries with multiple and complex needs
        - Frontline perspectives: moving on, which looks at closed cases and highlights how and where beneficiaries 'move on'.
        The report concludes with promising practice and recommendations for both services for people with multiple and complex needs and funders and service commissioners.

        A summary version of the report is available here http://mcnevaluation.co.uk/wpfb-file/annual-report-2017-summary-pdf/
      • Icon of 2017 Fulfilling Lives (Multiple Needs) Evaluation Report Summary 2017 Fulfilling Lives (Multiple Needs) Evaluation Report Summary (365.4 KiB)
        A summary version of the 2017 Annual Report from the Fulfilling Lives (Multiple Needs) national evaluation. Details of the full report are available here http://mcnevaluation.co.uk/wpfb-file/annual-report-2017-v1-final-pdf/
      • Icon of 2017 Relationships In Recovery: Results from qualitative interviews conducted with programme beneficiaries 2017 Relationships In Recovery: Results from qualitative interviews conducted with programme beneficiaries (439.8 KiB)
        In our 2016 annual report we examined the views of frontline staff working on the Fulfilling Lives: Supporting people with multiple needs programme. The findings revealed the importance of building trusting relationships with beneficiaries. This paper presents the perspective of beneficiaries on the same topic.
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    • Icon of Fulfilling Lives - Multiple  Complex Needs - Rapid Evidence Assessment Fulfilling Lives - Multiple Complex Needs - Rapid Evidence Assessment (1.3 MiB)
      2013 Rapid Evidence Assessment, undertaken as part of the Fulfilling Lives, supporting people with multiple needs
    • Icon of Fulfilling Lives - Multiple  Complex Needs - SUMMARY Fulfilling Lives - Multiple Complex Needs - SUMMARY (311.6 KiB)
      Summary of 2013 Rapid Evidence Assessment, undertaken by the evaluation team of Fulfilling Lives, supporting people with multiple needs
  • Icon of The Importance Of Evidence - John McCracken The Importance Of Evidence - John McCracken (233.3 KiB)